Brother Printer printing blank pages

Brother Printer Printing Blank Pages (8 Easy Fixes!)

Brother has a highly rated lineup of high quality home office printers, but they are not without their issues. One such issue frequently reported by users is discovering blank pages. Fortunately, there are a number of proven, quick fixes you can try.

Brother Printer Printing Blank Pages

If you encounter your Brother Printer printing blank pages, first power cycle the printer, enable ‘Skip Blank Pages’ and run Windows printer troubleshooter. Then, remove ink cartridge pull-tabs and check ink levels. Next, clean and align the printhead. Lastly, remove and reinstall the printer driver and update the firmware.

Let’s walk through each of these fixes in greater.

I highly recommend you follow these steps in the exact order outlined below. We will start with the easier troubleshooting steps and then work our way to the more involved fixes.

Step 1: Power Cycle Printer

If your Brother Printer is working just fine one minute and the next it isn’t, the first thing you should always try is performing a power cycle.

Power cycle is really just a fancy term for ‘unplug it and plug it back in’.

Electrical outlet

I know, I know – this fix sounds too simple. Humor me and give this a try first.

Electrical devices have both software and hardware components that can often become overloaded with information, causing all sorts of issue. Brother Printers are no exception.

By removing power to the printer, it essentially refreshes the internal memory (RAM). This effectively allows the printer to function almost as if it were a “new” device.

How to power cycle a Brother Printer:

  1. First, turn off the printer and unplug the power cord from the back of the printer.
  2. Next, shut down the computer.
  3. Wait approximately 30 seconds.
  4. Now, turn the computer back on.
  5. Plug the power cord back into the printer and turn the printer on.

Go ahead and try printing a test page.

If the issue persists, advance to step 2.

Step 2: Enable ‘Skip Blank Page‘ Settings

Another easy troubleshooting step to quickly get out of the way is to closely inspect the document you are attempting to print.

Are there any blank pages within the document itself? Maybe even stretches of continuous blank pages?

Again, I appreciate that this may seem like an obvious step.

You would be amazed how many users discover their issue is due to there being actual blank pages in the document they are printing!

An effective way to eliminate this possibility is to enable the Skip Blank Page option within the Brother ControlCenter4 Settings.

How to enable Skip Blank Page in ControlCenter4:

  1. First, install ControlCenter4 from the official Brother Printer website
  2. Then, open the Control Center application and click on the Device Settings tab from the top menu.
  3. Next, click the Device Scan Settings icon.
  4. Now, within the Device Scan Settings window, click the advanced settings button.
  5. Finally, enable the Skip Blank Page detection by adding a checkmark in the box and selecting OK.

Notably, some models may have slightly different steps involved. Furthermore, not every model offers the Skip Blank Page option.

If you are having trouble locating the Skip Blank Page option, or if you are unsure if your specific model supports it, you can use the Brother Printer manual look up to confirm.

Step 3: Run Windows Printer Troubleshooter

When encountering any printer related issues, it is always a good idea to run the printer troubleshooting tool that’s built into Windows.

The Windows printer troubleshooter can identify all sorts of software related printer issues. It is easy to run and typically extremely helpful.

To run the printer troubleshooter, navigate to Start Settings Devices Printers & Scanners then click on your model and select Manage followed by Run the troubleshooter.

Run the Windows Printer Troubleshooter

Once initiated, Windows will search through your printer configuration and identify any settings conflicts that may exist.

If an issue is detected, Windows will ask you for permission to apply the relevant fix to get your printer back up and running.

Step 4: Inspect Ink Cartridges

Blank pages is also commonly caused by one of two leading ink cartridge related issues.

One of the most common issues users encounter is forgetting to remove the ink cartridge protective covering.

This is especially true if your printer is new or if you have just recently changed the ink.

The protective coverings are positioned over small air holes in the cartridge that serve as ventilation mechanisms.

Brother ink cartridge protective covering

These coverings are meant to be removed prior to installation!

If they are left on, air cannot flow properly through the cartridge, leading to your Brother printing blank pages.

Use the side opening to insert your finger and lift up to open the top of the printer to access the ink cartridge holder. Once inside, inspect the ink cartridges and make sure no coverings are present.

It is also not uncommon for blank pages to be caused by low or empty ink cartridges.

To inspect the ink levels on an Brother Printer:

  1. First, make sure your printer is turned on.
  2. Next, press the Menu button (notably, some models will have a separate Ink button on the control panel)
  3. Then press either the UP or DOWN arrow until you get to Ink or Ink Management and press OK.
  4. Finally, press either the UP or DOWN arrow until you reach Ink Volume.
Brother Printer - check ink levels

If you have a Brother Printer with a touchscreen, use the left or right arrows keys until Ink is displayed. Select it by pressing the image with a row of colors. Finally, use the UP and DOWN arrows to locate Ink Volume.

Here you will see information on each of the ink cartridges including their current ink levels. If any are low or empty, you will need to replace them.

Step 5: Clean Printhead

The printhead is the component that receives an image and then transfers the correct amount of ink to a page.

Overtime it is common for the printhead to become clogged up with ink, causing print quality to decline which can eventually lead to your printer not printing anything.

To check if this is the case, you will need to once again navigate to the Ink settings.

  1. First, if your model has a separate Ink key on the control panel, go ahead and push it. If your model does not have a separate Ink key, select Menu and then use the UP and DOWN arrows until you locate Ink. Then press OK. (For some models, you will need to navigate to General Setup > Maintenance).
  2. Next, use the UP and DOWN arrows and locate Cleaning and press OK.
  3. Finally, use the UP and DOWN arrows and select BLACK, COLOR, or ALL depending on the ink cartridge you want to clean and press OK.

If your model has a touchscreen, press Ink or press the Ink multi-color icon and then press Ink Cleaning.

It is important to note that you may need to perform the Brother Ink Cleaning multiple times depending on how clogged the printhead is. Some users have even reported needing to run it over 10 times!

In extreme cases, where the blockage cannot be fixed, you may need to manually clean your Brother printhead and flush the nozzle.

As this process is a bit more involved, it is best to follow the instructions within the video below closely.

Step 6: Align Printhead

Brother print heads can also become misaligned over time. This is particularly true following a printhead cleaning.

In most cases, your printer will still print but the output will appear slightly “off”. However, in more extreme cases, your printer may not print at all.

How to align your Brother printhead:

  1. First, if your model has a separate Ink key on the control panel, go ahead and push it. If your model does not have a separate Ink key, select Menu and then use the UP and DOWN arrows until you locate Ink. Then press OK. (For some models, you will need to navigate to General Setup > Maintenance).
  2. Next, use the UP and DOWN arrows and locate Improve Print Quality and then Alignment and press OK.
  3. Then, use the UP and DOWN arrows to display the paper size that you are attempting to align.
  4. Once the paper size has been selected, choose either Basic alignment or Advanced alignment.

Users have indicated that interpreting the alignment print tests can be confusing. If you are having any trouble, check out this Brother printhead alignment guide for additional information.

Step 7: Remove And Reinstall Printer Driver

If none of these fixes have solved the problem, it’s highly likely that your printer driver is corrupt and needs to be reinstalled.

Before attempting to reinstall a new driver, you will need to first fully remove and delete the old one.

How to delete Brother Printer driver:

To delete your current driver, you will need to start by making sure the printer queue is empty. If a print job is in the queue, you CANNOT fully remove the driver.

Go to Start Settings Devices Printers & Scanners then click on your model and select Open Queue.

If there are any print jobs listed here, click on them and then push the Delete key.

Next, within the same Printers & Scanners window click on your printer and this time select Remove Device.

Printers & scanners - remove device

Finally, once again within Printers & Scanners, scroll down beneath the printer names and select Print server properties.

Here under the Drivers tab, you need to select your printer and click Remove.

Remove printer driver

A prompt will appear asking if you would like to remove the driver only or remove the driver and driver package. Select Remove the driver and driver package and click OK.

Leftover printer files can cause compatibility issues when you attempt to reinstall the new driver. It is therefore critical that you remove both the driver and driver package so that all of the associated files get deleted.

How to reinstall the latest Brother Printer driver:

  1. First, turn on and connect your Brother Printer to your PC
  2. Then, go to the Brother official website and enter your model in the search field.
  3. Next, select your operating system (OS) family and version and select OK.
  4. Lastly, select Full Software Package and follow the onscreen instructions to reinstall the driver.
Brother Driver & Software Downloads

That’s it! Go ahead and try to print something. The problem should now be resolved.

Step 8: Update Printer Firmware

Printer firmware updates change how your printer accomplishes its tasks. By updating your firmware, you can fix all sorts of problems.

To update your Brother Printer firmware:

  1. First, turn on and connect your printer to your PC
  2. Then, go to the Brother official website and enter your model in the search field.
  3. Next, select your operating system (OS) family and version and select OK.
  4. Lastly, select Firmware Update Tool and follow the onscreen instructions.
Brother Firmware Update Tool

Important Note: Do not use your device while the updates are underway, as interfering too soon may result in your Brother printer not turning on.

Conclusion

Are you getting blank pages when you attempt to print? As it turns out, this is a fairly common problem. Here’s how to fix it.

Brother Printer Printing Blank Pages – Troubleshooting Steps

  1. Power cycle printer
  2. Enable ‘Skip Blank Pages’ settings
  3. Run Windows printer troubleshooter
  4. Inspect ink cartridges
  5. Clean printhead
  6. Align printhead
  7. Remove and reinstall printer driver
  8. Update printer firmware

If you are still having issues despite attempting each of these troubleshooting steps, you can contact Brother’s Customer Service team at (877) 276-8437.

As a last resort, if you need to replace your printer, be sure to first verify your Brother Printer warranty plan.

I hope your found these Brother Printer troubleshooting steps helpful.

If this post helped you fix the issue or if you solved your issue some other way, be sure to leave me a comment below so that we can include it!

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