If you are having Brother Printer WiFi connectivity issues, there are a number of proven troubleshooting steps you can follow to get your printer reconnected.
Brother Printer Won’t Connect To WiFi
If your Brother Printer won’t connect to WiFi, first power cycle the printer, reset the WiFi network, and relocate the router and printer. If the issue persists, update software and firmware, run Windows printer troubleshooter, and reinstall the printer driver. As a final measure, factory reset the printer and router.
There are a number of effective troubleshooting steps you can try – let’s review each of these fixes in detail.
I highly recommend you follow these steps in the exact order outlined below. We will start with the easier troubleshooting steps and then work our way to the more involved fixes.
Step 1: Power Cycle Printer
If your Brother Printer WiFi is working just fine one minute and the next it isn’t, the first thing you should always try is performing a power cycle.
Power cycle is really just a fancy term for ‘unplug it and plug it back in’.
I know, I know – this fix sounds too simple. Humor me and give this a try first.
Electrical devices have both software and hardware components that can often become overloaded with information, causing all sorts of issue. Printers are no exception.
By removing power to the printer, it essentially refreshes the internal memory (RAM). This effectively allows the printer to function almost as if it were a “new” device.
How to power cycle a Brother Printer:
- First, turn off the printer and unplug the power cord from the back of the printer.
- Next, shut down the computer.
- Wait approximately 30 seconds.
- Now, turn the computer back on.
- Plug the power cord back into the printer and turn the printer on.
Go ahead and see if the Wifi connection has been fixed.
If the issue persists, advance to step 2.
Step 2: Reset Wifi Network
Internet providers assign temporary IP addresses to each of your devices. Interestingly, these addresses can change at any time.
Sometimes your router doesn’t catch the IP change, which can result in a syncing issue. To test this, you’ll need to restart the entire WiFi network.
To restart the network, first disconnect both the modem and the router from the power supply. Then, wait approximately 2 minutes.
Next, reconnect the modem. Wait another 2 minutes. Finally, reconnect the router and wait 2 more minutes.
Keep in mind that you may have a 2-in-1 router and modem device, also known as a Gateway. If this is the case simply disconnect the Gateway power supply for 2 minutes and then plug it back in to restart the network.
Your internet should now be back up and running!
If your WiFi network was truly the issue, you should notice the WiFi light on your printer light up, indicating the connection has been reestablished.
If you are still experience connectivity issues, you should also reset your Brother Printer WiFi connection.
Notably, this process will reset the printer server back to its default factory settings (resetting your password and IP address information).
- First, Navigate to Settings > All Settings > Network > Network Reset.
- Next, press Yes when you see Reset Network displayed.
- Lastly, when Reboot OK is displayed, press Yes for two seconds.
Your device will restart. Re-enter your WiFi password and IP information to get your printer connected to network.
Step 3: Relocate The Router And Printer
The location of your printer and its proximity to the router can have a significant impact on your printer’s ability to connect to WiFi.
For ideal placement, first make sure your router is in a central, high-up location away from other devices.
Because the router sends signals in every direction, placing it low to the ground or tight against a wall can interfere with the signal. This results in decreased coverage!
Router location recommendations:
- Place the router in a central, raised location
- Make sure it is in an open area
- Try to avoid enclosed areas like the corner of a wall
- Move other devices as far away from the router as possible
- Do not place the router behind a TV
Next, try bringing your printer into the same room as the router if possible.
Some printer models have inferior WiFi chips that require a fairly strong signal to maintain a connection.
By optimizing the router’s location in your home and minimizing the distance between your router and printer, you dramatically improve your connection.
Step 4: Update Printer Software And Firmware
If you find your Brother Printer not connecting to WiFi despite attempting the above troubleshooting steps, try updating the printer software and firmware.
Printer software and firmware updates change how your printer accomplishes its tasks, which can fix all sorts of problems.
Since your printer is not connected to the WiFi, to update your software and firmware you must first connect your printer to your PC via a USB cable.
Next, navigate to the official Brother Printer downloads page and enter your printer model into the search field and select it from the menu.
Then, select your Operating System (OS) Family (Windows vs Mac) and your OS version and click OK.
Finally, scroll down to Utilities, select Software Update Notification Updater, and follow the on-screen instructions to download it.
Similarly, on the same page as Utilities, scroll down to the bottom to Firmware. Select Firmware Update Tool, and follow the on-screen instructions to download it.
From here you can follow both the Software Update Tool and Firmware Update Tool application instructions to make sure you have the latest software and firmware downloaded.
Important Note: Do not use your device while the updates are underway, as interfering too soon may result in your Brother printer not turning on.
Step 5: Run Windows Printer Troubleshooter
It is always a good idea to run the printer troubleshooting tool that’s built into Windows.
The Windows printer troubleshooter can identify all sorts of software related printer issues. It is easy to run and typically extremely helpful.
To run the printer troubleshooter, navigate to Start > Settings > Devices > Printers & Scanners then click on your model and select Manage followed by Run the troubleshooter.
Once initiated, Windows will search through your printer configuration and identify any settings conflicts that may exist.
If an issue is detected, Windows will ask you for permission to apply the relevant fix to get your printer back up and running.
Step 6: Remove And Reinstall Printer Driver
If none of these fixes have solved the problem, it’s highly likely that your printer driver is corrupt and needs to be reinstalled.
Before attempting to reinstall a new driver, you will need to first fully remove and delete the old one.
How to delete Brother Printer driver:
To delete your current driver, you will need to start by making sure the printer queue is empty. If a print job is in the queue, you CANNOT fully remove the driver.
Go to Start > Settings > Devices > Printers & Scanners then click on your model and select Open Queue.
If there are any print jobs listed here, click on them and then push the Delete key.
Next, within the same Printers & Scanners window click on your model and this time select Remove Device.
Finally, once again within Printers & Scanners, scroll down beneath the printer names and select Print server properties.
Here under the Drivers tab, you need to select your printer and click Remove.
A prompt will appear asking if you would like to remove the driver only or remove the driver and driver package. Select Remove the driver and driver package and click OK.
Leftover printer files can cause compatibility issues when you attempt to reinstall the new driver. It is therefore critical that you remove both the driver and driver package so that all of the associated files get deleted.
How to reinstall the latest Brother Printer driver:
- First, turn on and connect your printer to your PC.
- Then, go to the official Brother Printer downloads page, enter your printer model, select your Operating System (OS) Family (Windows vs Mac) and your OS version and click OK.
- Lastly, under the Full Software Package section, click Full Driver & Software Package (Recommended) and follow the on-screen download instructions.
That’s it! Go ahead and try reestablishing your WiFi connection.
Step 7: Factory Reset Printer
By performing an factory reset, you will restore the printer back to factory default settings.
If you have exhausted all other options, performing a factory reset is the next step.
How to factory reset Brother Printer:
- First, use the Up or Down arrow keys to select Initial Setup, and then press OK.
- Next, select Reset, and then press OK.
- Then, select Factory Reset, and press OK.
- Now, use the Up arrow key to select Reset.
- Finally, press the Up arrow key to restart the machine.
The exact steps you need to take to factory reset your device may vary slightly depending on your model.
If you are having trouble, use the Brother Printer manual look up to confirm.
Step 8: Factory Reset Router
Similarly, another fix you can try is performing a router factory reset.
Unlike power cycling, a factory reset will fully restore your router or to “new”. In the process, any and all custom settings including your username and password will be lost.
Ultimately, this means that you will need to use the information located on the bottom of the device to login into your system and you will need to reestablish your password and SSID.
Keep this in mind before proceeding.
Depending on your router model and your specific Internet service provider (ISP), there may be a factory reset push button on the device.
This push button will most likely be located on the back of the router.
Press and hold the button for 60 seconds.
A common mistake is not holding the button long enough. For this reason, I recommend using your cellphone to time the process.
On the other hand, for many router models, you will need to use the reset pinhole button to factory reset the device.
Hold down the Reset button for 30 seconds using a paperclip and then release.
Once the router has fully rebooted, the issue should be fixed.
Remember it can take some routers up to 15 minutes to connect to ISP systems! Give the router enough time to do its thing.
Enable Brother Printer Sharing Option
So, you’ve completed each of these steps but you are still unable to connect to WiFi when attempting to use other computers in your home or network?
It’s possible the error persists because you have not enabled the sharing option. The sharing option enables the additional computers in your network and your printer to connect.
It is also worth noting that you can use the enable printer sharing functionally as a workaround!
Simply connect your printer directly to either the router or your main PC using an ethernet or USB cable. Once you enable sharing, you will be able to print wirelessly from other laptops and devices in your home.
Enable Brother Printer Sharing On Mac
- First, select the Apple menu and click System Preferences and then Sharing.
- In Sharing, select the Printer Sharing checkbox.
- Underneath the Printers section, select the Brother Printer you wish to share.
Notably, this will share your printer with every user on your network. What if you only want specific users to have access to your device? Not a problem. Select the Add button underneath the Users list and add the specific users you desire.
Enable Brother Printer Sharing On Windows 10
- First, select the Start button and select Settings, then Devices and click Printers & scanners.
- In the Printers & scanners section, select the Brother Printer you wish to share and click Manage.
- Next, select Printer Properties and click the Sharing tab.
- Finally, on the Sharing tab, select Share this printer.
Once you have completed the above steps, restart all associated computers and unplug and restart your printer.
Then, try to print from each computer and check whether the WiFi connection has been established.
If you can’t connect your Brother printer to WiFi, don’t worry. As it turns out, this is a fairly common problem. Here’s how to fix it.
Brother Printer Won’t Connect to WiFi – Troubleshooting
- Power cycle printer
- Reset WiFi network
- Relocate the router and printer
- Update printer software and firmware
- Run Windows printer troubleshooter
- Remove and reinstall printer driver
- Factory reset printer
- Factory reset router
If you are still having issues despite attempting each of these troubleshooting steps, you can contact Brother’s Customer Service team at (877) 276-8437.
As a last resort, if you need to replace your printer, be sure to first verify your Brother Printer warranty plan.
I hope you found these Brother Printer troubleshooting steps helpful! If this post helped you fix your WiFi issue or if you solved your issue some other way, be sure to leave me a comment below so that we can include it!
Chelsea Ashbrook is a Senior Manager of Corporate Digital Experience at Genentech. Chelsea received her B.A. from the University of Connecticut and has spent the last 10 years working in the technology field.
Her professional experience spans information technology services, web content management, and platform development.
For the past decade, long before the work from home revolution truly began, Chelsea has been working in the technology field remotely.
This blog is her outlet to share her findings with you.