CTRL A not working in Teams

CTRL A Not Working In Teams (Try This fix FIRST!)

Microsoft (MS) Teams is a great communications platform that I use while working remotely on a daily basis, but it is not without problems. One such issue commonly reported by Teams users is the ‘CTRL + A’ shortcut not working.

CTRL A Not Working In Teams

If you find CTRL A not working in Teams, try using the shortcut in different applications to rule out hardware related issues.  Once proper keyboard functionality is confirmed, quit and reopen Teams. If the issue persists, restart your PC, clear cache, check for software updates, and uninstall and reinstall Teams.

That’s it! The ‘highlight all text’ keyboard shortcut should starting working properly within the MS Teams application.

Read on for a detailed breakdown of each of these troubleshooting steps.

I highly recommend you follow these steps in the exact order detailed below. We will start with the quick and low effort troubleshooting steps, followed by the slightly more time consuming and involved fixes.

Step 1: Try ‘CTRL + A’ In a Different Application

If you encounter Teams keyboard related issues such as the arrow keys not working, shortcuts not registering, or if you can’t type at all, the very first thing you should do is rule out hardware related issues.

The easiest way to test this is to open a different application (Microsoft Word, Outlook, etc.) or web browser, and attempt to use the shortcut there.

If the CTRL A shortcut still does not work, the keyboard itself is likely the culprit.

Should this be the case, you’ll need to troubleshoot and clean your keyboard. As a next step, go ahead and look up the user manual using the the manufacturer and model number.

If the shortcut works as expected, the Teams application itself is likely the culprit. Proceed to step 2!

Step 2: Quit And Reopen Teams

When an application is closed completely, it needs to re-launch and reload all of its resources the next time you open the application.

This extremely simple act can fix a variety of application bugs. Therefore the next step is to simply quit and then reopen Teams.

To fully quit Teams, locate the Teams icon in the application tray in the bottom right corner of your screen. Right click on the icon and click Quit.

How to force quit MS Teams

Once you re-launch the application, the highlight text shortcut should work again.

Step 3: Hard Reset Teams

If you are having any difficulty fully quitting Teams, try hard resetting the application.

To do so, open the Task Manager by pressing CTRL, ALT, DEL.

Windows Task Manager - End Task

Right click on Microsoft Teams and click End task to fully close all MS Team windows.

Step 4: Restart Your PC

Some folks will discover the issue persists even after fully closing out of MS Teams and restarting the application.

In these instances, I recommend you also try restarting your computer before attempting any additional fixes.

Rebooting your PC flushes the RAM and clears up temporary files and processes which can sometimes do the trick.

Step 5: Clear Teams Cache

If you still aren’t having any luck, try clearing the cache.

Clearing the Microsoft Teams cache memory is a great way to address a variety of issues with the Teams application.

To clear cache in Teams:

  1. First, close out of Microsoft Teams and Quit the Teams application from the icon tray.
  2. Then, use the file explorer to enter and search for the following file path: %appdata%\Microsoft.
  3. Next, Delete the entire folder named “Teams”.
  4. Now open the Microsoft Teams Desktop app and sign-in.

Step 6: Check For Microsoft Teams Software Updates

Microsoft Teams frequently pushes out software updates to enhance application capabilities, performance, security and reliability.

For this reason, it is important to stay up-to-date with the latest Teams version.

In most cases, Teams should update automatically.

However, by clicking ‘Check for updates’, you force Microsoft Teams to identify the latest updates and push those updates directly into the app.

You can also check for available updates by first selecting the Settings and more ellipses symbol (…) in the top, right hand corner of your Teams window and then clicking Check for updates.

Check for Software Updates in MS Teams

Do not skip the final step of checking for updates!

Many users find that once they clear the Teams cache, certain features revert back to older software versions.

Additionally, many users believe the CTRL+A error in Teams is caused by a bug in Microsoft’s code. If this is the case, and Microsoft does eventually push out a patch or fix, it will come in the way of an update.

Step 7: Uninstall And Reinstall Teams

When all else fails, it is time to uninstall and reinstall your Microsoft Teams desktop application.

It is important to note, that in order to fully uninstall Teams, you must uninstall BOTH the application AND the installer. Therefore, it is important to follow each of the steps below in order.

To uninstall Microsoft Teams:

  1. First, close out of Microsoft Teams and Quit the Teams application from the icon tray.
  2. Then, click on the Start button and select Settings and Apps.
  3. Next, click Apps & features, search for ‘Teams’, click on Microsoft Teams, then select Uninstall.
  4. Now, select Uninstall again in the window that appears, followed by YES to proceed with uninstalling.
  5. Lastly, select Teams Machine-Wide Installer and click Uninstall. Then follow the same process described in step 5.

With MS Teams now fully uninstalled from your PC, you are ready to head over to the official Microsoft Teams download page and reinstall the application!


Are you getting frustrated and wondering why the ‘highlighting all text’ keyboard shortcut in Microsoft Teams isn’t working? Fortunately there are 7 proven troubleshooting steps you can try.

CTRL A Not Working In Teams – Top 7 Fixes

  1. Try ‘CTRL + A’ in a different application
  2. Quit and reopen Teams
  3. Hard reset Teams
  4. Restart your PC
  5. Clear Teams cache
  6. Check for Microsoft Teams software updates
  7. Uninstall and reinstall Teams

Each of these updates both within the Teams application and on your PC should reactivate the shortcut.

If this post helped you fix the issue, or if you solved your issue some other way, be sure to leave me a comment below so that we can include it!

Related Posts

Leave a Reply

Your email address will not be published.