Face id not working move iphone lower

Face ID Not Working Move iPhone Lower (6 FIXES!)

Apple has a great lineup of iPhones – it’s why an estimated 1 billion people use iPhones worldwide! Having said that, since its release in 2017, the iPhone Face ID feature has had many reported issues over the years. One such issue, reported by countless iPhone users, is their iPhone Face ID not working.

Face ID Not Working Move iPhone Lower

To fix the ‘Face ID not working move iPhone lower’ error, test the camera sensor using True Tone to rule out hardware related issues. Then, download iOS software updates and force restart iPhone. If the issue persists, set up an alternative appearance and reset Face ID. Lastly, reset all settings.

Let’s review each of these steps in detail from start to finish.

I highly recommend you follow these steps in the exact order outlined below.

Importantly, these steps will work on all iPhone models that support Face ID.

Step 1: Test Your Camera Sensor Using True Tone

Face identification issues on an iPhone are either related to hardware or software problems.

In this first troubleshooting step, we are going to attempt to rule out any hardware related issues by putting your camera sensor to the test.

But before we do, you first need to make sure that there is nothing covering or obstructing your iPhone camera like residue, dirt, a case or a screen protector.

Dirt or debris, both on the inside or outside of the camera can cause a number of common issues, from malfunctioning Face ID to causing your iPhone camera to shake. Once your iPhone is completely clean and the camera is free of any obstructions, run the camera sensor True Tone test.

How To Test Your Camera Sensor Using True Tone:

  1. First, with your iPhone on and unlocked, swipe down from the top of the screen to open the Control Center.
  2. Next, within the Control Center, press and hold down on the Brightness Slider.
  3. Then, within the Brightness Center, make sure True Tone is set to On (when it is On, the button will change to blue) and then slide down on the Brightness Slider to turn your iPhone brightness all the way off.
    Face id not working move iphone lower - test hardward with True Tone
  4. Finally, shine a flashlight (either an actual flashlight or the flashlight on another iPhone), directly at your iPhone’s camera.

If the brightness on your iPhone DOES NOT automatically turn on and start increasing on its own, then it is likely that there is a hardware issue involving your iPhone’s camera sensor.

Unfortunately hardware related issues typically require an expert eye. I therefore recommend you take your device to an Apple Retail Store, Apple Authorized Service Provider or contact Apple Support.

On the other hand, if the brightness on your iPhone DOES automatically turn on and increase on its own, then you are likely dealing with a software issue.

If this is the case for you, proceed to step 2.

Step 2: Download The Latest iOS Software Update

A broader software bug is a common cause of Face ID malfunctioning.

For this reason, it is important to ensure you are operating on the latest iOS software version that is available.

To download the latest iOS software update available:

  1. First, navigate to the Settings application.
  2. Then, select General.
  3. Next, select Software Update.
  4. Here you will see if there are any recent software updates available. If there is one, select Download and Install.

Once the update is complete and your iPhone has fully restarted, attempt to use Face ID again.

Step 3: Force Restart iPhone

Another common and easy fix to try is force restarting your iPhone.

How To Force Restart Your iPhone:

  1. First, press and then quickly release the volume up button.
  2. Then, press and quickly release the volume down button.
  3. Lastly, press and hold the side button. Once the Apple logo appears, release the side button.

It is important to note that it can take up to 10 seconds for the Apple logo to appear. Be sure to continue to hold the side button until it does.

Once your iPhone has fully restarted, once again attempt to use Face ID and see if the issue has resolved.

Step 4: Set Up An Alternative Appearance

If the force restart is not successful, try setting up an alternative appearance.

How To Set Up An Alternative Appearance:

  1. First, select Settings.
  2. Then, scroll down and tap Face ID & Passcode.
  3. Next, enter your passcode.
  4. Now, select Set Up an Alternate Appearance.
    Face ID not working move iPhone lower
  5. Finally, on the Face ID setup page, tap Get Started.

Follow the instructions and steps provided and select Done once you are finished.

All that is left to do is to check if the problem has been fixed!

Step 5: Reset Face ID

Still no luck? Try the reset option which can also be found in the Face ID & Passcode section.

How To Reset Face ID:

  1. First, select Settings.
  2. Then, scroll down and tap Face ID & Passcode.
  3. Next, enter your passcode.
  4. Now, select Reset Face ID.
    Face id not working move iphone lower - reset face ID
  5. Finally, on the Face ID setup page, tap Get Started.

Step 6: Reset All Settings

Ok, so at this point you have completed the first 5 steps above, and yet you are still encountering the error.

There is a likely a deeper software issue going on, and I therefore recommend you reset all settings.

One thing to keep in mind is that when you reset all settings, everything in the settings application will return to factory default. You will need to re-enter your WiFi passwords, reconnect your bluetooth devices, etc.

I will say however, that this step is a magic bullet for all sorts of iPhone issues and is absolutely worth the effort.

How To Reset All Settings:

  1. First, select the Settings application.
  2. Then, navigate to General.
  3. Next, scroll all the way to the bottom and tap Transfer or Reset iPhone.
  4. Finally, select Reset at the bottom of the screen.

Your iPhone will now shutdown and reset. Once you are back up and running, your Face ID should no longer show ‘move iPhone a little lower’.


If you encounter a face ID error while attempting to unlock your iPhone, don’t panic. This is a common issue with six proven troubleshooting steps.

Face ID Not Working Move iPhone Lower Error – 6 Troubleshooting Steps

  1. Test camera sensor using True Tone
  2. Download latest iOS software update
  3. Force restart iPhone
  4. Set up an alternative appearance
  5. Reset Face ID
  6. Reset all settings

If you’ve tried all of these troubleshooting steps, and yet you still are unable to sign into your iPhone, you can try contacting Apple customer service at 1-800-275-2273.

You can also use your iPhone’s serial number to review your Apple warranty status and eligibility to purchase additional AppleCare coverage.

Were you able to fix your issue? If so, or if you fixed the problem some other way, let me know in the comments section below!

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