If you are experiencing HP Printer WiFi connectivity issues, there are a number of proven troubleshooting steps you can follow to get your printer reconnected.
HP Printer Won’t Connect To WiFi
If your HP Printer won’t connect to WiFi, first power cycle the printer, reset WiFi network, and establish WPS connection. If the issue persists, relocate the router and printer, update software and firmware, run Windows printer troubleshooter, and reinstall printer driver. As a final measure, factory reset printer and router.
I highly recommend you follow these steps in the exact order outlined below. We will start with the easier troubleshooting steps and then work our way to the more involved fixes.
Step 1: Power Cycle Printer
If your printer WiFi is working just fine one minute and the next it isn’t, the first thing you should always try is performing a power cycle.
Power cycle is really just a fancy term for ‘unplug it and plug it back in’.
I know, I know – this fix sounds too simple. Humor me and give this a try first.
Electrical devices have both software and hardware components that can often become overloaded with information, causing all sorts of issue. HP Printers are no exception.
By removing power to the printer, it essentially refreshes the internal memory (RAM). This effectively allows the printer to function almost as if it were a “new” device.
How to power cycle an HP Printer:
- First, turn off the printer and unplug the power cord from the back of the printer.
- Next, shut down the computer.
- Wait approximately 30 seconds.
- Now, turn the computer back on.
- Plug the power cord back into the printer and turn the printer on.
Go ahead and see if the Wifi connection has been fixed.
If the issue persists, advance to step 2.
Step 2: Reset Wifi Network And Establish WPS Connection
Internet providers assign temporary IP addresses to each of your devices. Interestingly, these addresses can change at any time.
Sometimes your router doesn’t catch the IP change, which can result in a syncing issue. To test this, you’ll need to restart the entire WiFi network.
To restart the network, first disconnect both the modem and the router from the power supply. Then, wait approximately 2 minutes. Next, reconnect the modem. Wait another 2 minutes. Finally, reconnect the router and wait 2 more minutes.
Keep in mind that you may have a 2-in-1 router and modem device, also known as a Gateway. If this is the case simply disconnect the Gateway power supply for 2 minutes and then plug it back in to restart the network.
Your internet should now be back up and running! You should notice the WiFi light on your HP Printer light up, indicating the connection has been reestablished.
If so, great! If not, let’s attempt to establish a WPS connection between your printer and the router.
Establishing a WPS connection between your printer and the router is by far the easiest way to get your printer hooked up to your WiFi network.
When you first turn your printer on, the WiFi light should be steadily blinking. This means it is attempting to make a connection.
First, activate WPS mode by holding down the WiFi button for 5 seconds. Your printer is now searching for the network.
Next, head over to your WiFi router, locate the WPS button (usually on the back), and press and hold it for 5 seconds. Your router is now opening up your network for a temporary period of time.
This should allow your printer to connect to the router and the WiFi light should eventually turn solid. This means you are connected to the network!
You can also use the HP Smart App or the HP Printer Service Plugin as a workaround if the WPS connection fails.
As these steps are a bit more involved, it is best to follow the instructions in the video below.
Step 3: Relocate The Router And Printer
The location of your printer and its proximity to the router can have a significant impact on your printer’s ability to connect to WiFi.
For ideal placement, first make sure your router is in a central, high-up location away from other devices.
Because the router sends signals in every direction, placing it low to the ground or tight against a wall can interfere with the signal. This results in decreased coverage!
Router location recommendations:
- Place the router in a central, raised location
- Make sure it is in an open area
- Try to avoid enclosed areas like the corner of a wall
- Move other devices as far away from the router as possible
- Do not place the router behind a TV
Next, try bringing your printer into the same room as the router if possible.
Some printer models have inferior WiFi chips that require a fairly strong signal to maintain a connection.
By optimizing the router’s location in your home and minimizing the distance between your router and printer, you dramatically improve your connection.
Step 4: Update Printer Software And Firmware
If you still aren’t having any luck despite attempting the above troubleshooting steps, try updating the printer software and firmware.
Since your printer is not connected to the WiFi, to update your software and firmware you must first connect your device to your PC via a USB cable. Alternatively, you can use an Ethernet cable.
Update HP Printer Software and Firmware – Directly from printer:
- First, connect the printer via a USB or Ethernet connection.
- Use the control panel to open the Setup, Service, or Settings menu.
- Then, select Preferences, Printer Maintenance, or Tools.
- From there select Web Services, Printer Update, or LaserJet Update.
- If prompted, use the instructions that are displayed to turn on Web Services.
Update HP Printer Software and Firmware – Using HP Smart App:
- First, create an HP Smart App account or sign in if you already have an existing account.
- Then, on the home screen of the application, select your printer model.
- Next, navigate to Advanced, and select Advanced Settings or Printer Home Page (EWS).
- Select Tools or Web Services.
- Finally, select Printer Updates or Product Update, and click Check Now. Any available software or firmware updates will be automatically downloaded and installed onto your printer.
WARNING: DO NOT turn off the printer during the software or firmware update. Doing so can cause permanent damage to your printer.
Step 5: Run Windows Printer Troubleshooter
It is always a good idea to run the printer troubleshooting tool that’s built into Windows.
The Windows printer troubleshooter can identify all sorts of software related printer issues. It is easy to run and typically extremely helpful.
To run the printer troubleshooter, navigate to Start > Settings > Devices > Printers & Scanners. Then click on your printer and select Manage followed by Run the troubleshooter.
Once initiated, Windows will search through your printer configuration and identify any settings conflicts that may exist.
If an issue is detected, Windows will ask you for permission to apply the relevant fix to get your printer back up and running.
Step 6: Remove And Reinstall Printer Driver
If none of these fixes have solved the problem, it’s highly likely that your driver is corrupt and needs to be reinstalled.
Before attempting to reinstall a new driver, you will need to first fully remove and delete the old one.
To delete your current HP Printer driver, you will need to start by making sure the printer queue is empty. If a print job is in the queue, you CANNOT fully remove the driver.
Go to Start > Settings > Device > Printers & Scanners then click on your model and select Open Queue.
If there are any print jobs listed here, click on them and then push the Delete key.
Next, within the same Printers & Scanners window click on your printer and this time select Remove Device.
Finally, once again within Printers & Scanners, scroll down beneath the printer names and select Print server properties.
Here under the Drivers tab, you need to select your printer and click Remove.
A prompt will appear asking if you would like to remove the driver only or remove the driver and driver package. Select Remove the driver and driver package and click OK.
Leftover printer files can cause compatibility issues when you attempt to reinstall the new driver. It is therefore critical that you remove both the driver and driver package so that all of the associated files get deleted.
How to reinstall the latest HP Printer driver:
- First, navigate to HP Customer Support – Software and Driver Downloads.
- Next, enter your printer name in the search box and click Enter.
- Then, Locate that latest printer driver update available, and click Download.
- Lastly, once downloaded, open the downloaded file and follow the step-by-step installation instructions.
That’s it! Go ahead and try reestablishing your WiFi connection.
Step 7: Factory Reset Printer
In some cases, the printer’s configuration has been corrupted. If this is the case, a factory reset is usually the solution.
Factory resetting your HP Printer will return the printer to its factory default settings.
Notably, the exact procedure differs depending on the printer model.
Older HP Printer models (including HP4000, 4100, 8000, 8100, 8150):
- Turn the printer Off.
- While holding down the Go or Online button, turn the printer on.
- Release the buttons when the printer displays “Cold Reset” or “Resetting”.
Newer HP Printer models (including HP3800DN, 4200, 4250, 4300, 4350, 9000, 4600, 5500, 4700):
- Turn the printer On.
- The memory will start counting on the control panel. When it does, press and hold the Select button.
- Continue holding the Select button until all three Control Panel LED’s are illuminated and on solid, then release Select button.
- The control panel should now say “Select Language”.
- Use the down arrow on the control panel display to locate “Cold Reset” and press Select.
- The printer should now perform a cold reset and then continue its power-on sequence.
For the HP LaserJet 2200, 2200dn, and 2200dtn:
- Press and hold down the Go button.
- While holding down the Go button, turn the printer on. Continue holding Go.
- When the Attention light turns on, release the Go button.
For those of you with models that DO NOT have a display panel, the factory reset procedure typically requires using a combination of the Go and Power buttons. Use your model number to look up your HP Printer manual for the exact procedure.
Step 8: Factory Reset Router
Similarly, another fix you can try is performing a router factory reset.
Unlike power cycling, a factory reset will fully restore your router or to “new”. In the process, any and all custom settings including your username and password will be lost.
Ultimately, this means that you will need to use the information located on the bottom of the device to login into your system and you will need to reestablish your password and SSID.
Keep this in mind before proceeding.
Depending on your router model and your specific Internet service provider (ISP), there may be a factory reset push button on the device.
This push button will most likely be located on the back of the router.
Press and hold the button for 60 seconds.
A common mistake is not holding the button long enough. For this reason, I recommend using your cellphone to time the process.
On the other hand, for many router models, you will need to use the reset pinhole button to factory reset the device.
Hold down the Reset button for 30 seconds using a paperclip and then release.
Once the router has fully rebooted, the issue should be fixed.
Remember it can take some routers up to 15 minutes to connect to ISP systems! Give the router enough time to do its thing.
Enable HP Printer Sharing Option
So, you’ve completed each of these steps but you are still encountering WiFi connectivity issues or receiving a filter failed error when attempting to use other computers in your home or network?
It’s possible the error persists because you have not enabled the sharing option. The sharing option enables the additional computers in your network and your HP Printer to connect.
It is also worth noting that you can use the enable printer sharing functionally as a workaround!
Simply connect your printer directly to either the router or your main PC using an ethernet or USB cable. Once you enable sharing, you will be able to print wirelessly from other laptops and devices in your home.
Enable HP Printer Sharing On Mac
- First, select the Apple menu and click System Preferences and then Sharing.
- In Sharing, select the Printer Sharing checkbox.
- Underneath the Printers section, select the printer you wish to share.
Notably, this will share your printer with every user on your network. What if you only want specific users to have access to your device? Not a problem. Select the Add button underneath the Users list and add the specific users you desire.
Enable HP Printer Sharing On Windows 10
- First, select the Start button and select Settings, then Devices and click Printers & scanners.
- In the Printers & scanners section, select the printer you wish to share and click Manage.
- Next, select Printer Properties and click the Sharing tab.
- Finally, on the Sharing tab, select Share this printer.
Once you have completed the above steps, restart all associated computers and unplug and restart your printer.
If your HP Printer won’t connect to WiFi, don’t worry. As it turns out, this is a fairly common problem. Here’s how to fix it.
HP Printer Won’t Connect to WiFi – Troubleshooting Steps
- Power cycle printer
- Reset WiFi network and establish WPS connection
- Relocate the router and printer
- Update printer software and firmware
- Run Windows printer troubleshooter
- Remove and reinstall printer driver
- Factory reset printer
- Factory reset router
If you are still having issues despite attempting each of these troubleshooting steps, you can contact the HP Customer Support team.
As a last resort, if you need to replace your printer, be sure to first verify your HP Printer warranty plan.
I hope you found these troubleshooting steps helpful! If this post helped you fix the issue or if you solved your issue some other way, be sure to leave me a comment below so that we can include it!
Chelsea Ashbrook is a Senior Manager of Corporate Digital Experience at Genentech. Chelsea received her B.A. from the University of Connecticut and has spent the last 10 years working in the technology field.
Her professional experience spans information technology services, web content management, and platform development.
For the past decade, long before the work from home revolution truly began, Chelsea has been working in the technology field remotely.
This blog is her outlet to share her findings with you.