Iphone not saving contacts

iPhone Not Saving Contacts (5 Easy Fixes!)

I rely on my work issued iPhone for just about everything, including keeping track of all my clients’ contact information. So when my iPhone won’t save contacts, I’m lost. Here’s how to fix it!

iPhone Not Saving Contacts

To fix an iPhone not saving contacts, first restart the device and try to create and save a new contact again. If the issue persists, try disabling and then re-enabling iCloud contacts, Mail contacts and Contact Groups. As a final measure, confirm your Contacts Default Account is set to iCloud.

Encountering this issue had me wondering – why is my iPhone not saving contacts in the first place? What’s going on?

As it turns out, there are five main causes:

  1. Faulty memory and/or cache
  2. iCloud Contacts syncing error
  3. Mail Contacts syncing error
  4. Contact Groups error
  5. Contacts Default Account is not set to iCloud

Let’s dig into some detailed fixes for each of these root causes.

Step 1: Restart Your iPhone

The very first thing you should try is restarting your iPhone, which will refresh your phone’s memory and clear the cache.

Despite seeming like an obvious and simple fix, performing a standard restart can solve many common iPhone issues, such as hotspots disconnecting or the screen glitch known as “ghost touch“.

How To Restart Your iPhone

  1. First, press and hold the volume down button while simultaneously holding down the side button until the slide to power off banner appears. Notably, the volume up button will also work, however many people accidently take a screenshot instead by mistake.
  2. Next, drag the slider to the right and wait approximately 30 seconds for your device to fully turn off.
  3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo.

Once your iPhone has fully restarted, attempt to add and save a new contact again.

Be sure you are following the exact steps detailed below.

How To Save A New iPhone Contact

  1. First, either select the Contacts icon or the green Phone icon. Both options will bring you to the same Contacts page. The only difference is the Phone icon includes an additional menu at the bottom of screen. For this reason you will need to be sure to press Contacts in the middle of the menu if it is not already selected.
  2. Next, on the Contacts page, press the “+” symbol in the top right corner of the screen.
  3. Finally, after entering all of the relevant contact information into the appropriate fields, press Done in the top right corner of the screen.

Once you have completed each of these steps, fully close out of the Contacts app.

To do so, swipe up from the bottom of the screen, press down on the contacts window that appears and simultaneously swipe up towards the top of the screen.

Finally, reopen your Contacts and see if the new contact entry has saved.

If it has not, proceed to step 2 below.

Step 2: Disable And Re-enable iCloud Contacts

In the majority of cases, the underlying problem is due to an iCloud syncing issue.

To resync your iCloud contacts, you need to disable and re-enable it:

  1. First, navigate to the Settings application.
    Iphone not saving contacts
  2. Then, select your name on the banner at the top of the screen.
    Iphone not saving contacts
  3. Next, select iCloud.
    Iphone not saving contacts
  4. Now, disable the Contacts button and choose Keep on My iPhone.
    Iphone not saving contacts
  5. Lastly re-enable the Contacts button and choose Merge.

That’s it! Once you have completed the steps above attempt to create and save a new entry.

Step 3: Disable And Re-enable Mail Contacts

It is also possible that your iPhone won’t save contacts as a result of a Mail contacts syncing error.

To resync your Mail contacts , once again you need to disable and re-enable it:

  1. First, navigate to the Settings application.
  2. Then, scroll down and select Mail.
  3. Next, select Accounts.
  4. If you see one of your email accounts located here, tap on it.
  5. Now, disable the Contacts button and choose Delete from My iPhone.
  6. Lastly, re-enable the Contacts button.

Important Note: If you happen to have multiple email accounts listed here, be sure to follow the above steps for each account.

Close out of Settings, and once again attempt to create and save a new contact.

Step 4: Turn Contact Groups Off And Back On

While not as common, it is possible the issue is due to an error with your Contact Groups.

To determine if Contact Groups is the source of the problem:

  1. First, either select the Contacts icon or the green Phone icon. As previously mentioned, both options will bring you to the same Contacts page. The only difference is the Phone icon includes an additional menu at the bottom of screen. Therefore, you will need to be sure to press Contacts in the middle of the menu if it is not already selected.
  2. Then, on the Contacts page, select Groups from the top left corner of the screen.
  3. Lastly, unselect and then reselect all of the options listed under the Groups page and select Done from the top right corner of the screen.

Try to save the new contact again.

If you still discover you are unable to save new entries, there is one more troubleshooting step you can try.

Step 5: Update Default Contact Account to iCloud

The last thing you should do is ensure that your Contacts Default Account is properly set to iCloud.

  1. First, select the Settings application.
  2. Then, scroll down and select Contacts.
  3. Next, select Default Account.
  4. Finally, confirm that iCloud is selected as the default account.

If iCloud was not set as the default, select it and then try saving the contact.

Conclusion

If you discover your iPhone won’t save new contact entries, don’t worry. This is a common issue with five proven fixes.

iPhone Not Saving Contacts – 5 Troubleshooting Steps:

  1. Restart your iPhone
  2. Disable and re-enable iCloud contacts
  3. Disable and re-enable mail contacts
  4. Turn Contact Groups off and back on again
  5. Update default Contact Account to iCloud

If you’ve tried all of these fixes without success, you can try contacting Apple customer service at 1-800-275-2273.

You can also use your iPhone’s serial number to review your Apple warranty status and eligibility to purchase additional AppleCare coverage.

Were you able to get your iPhone to save contacts again? If so, or if you fixed the issue some other way, let me know in the comments section below!

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