Whether you’re relying on your ringer to alert you of an important call you’ve been expecting or you’re just listening to music, you expect your iPhone audio to work. When it doesn’t, it can be extremely annoying.
One of the more frustrating issues I recently encountered is my iPhone volume automatically going down on its own. Here’s how to fix it!
iPhone Volume Keeps Going Down
If your iPhone volume keeps going down, first restart the device, remove the case, and thoroughly clean the volume buttons. If the issue persists, disable ‘Change with Buttons’, ‘Reduce Loud Sounds’, and in-app sound settings. As a final measure, backup and DFU restore your iPhone.
Let’s review both hardware and software relate troubleshooting steps in detail from start to finish.
I highly recommend you follow these steps in the exact order outlined below.
Importantly, these steps will work on all iPhone models.
In the event the issue is due to a software glitch or bug, one of the easiest and quickest fixes to try is force restarting your iPhone.
How to force restart your iPhone:
- First, press and then quickly release the volume up button.
- Then, press and quickly release the volume down button.
- Lastly, press and hold the side button. Once the Apple logo appears, release the side button.
It is important to note that it can take up to 10 seconds for the Apple logo to appear. Be sure to continue to hold the side button until it does.
When your device has fully restarted, once again see if the issue has resolved.
Remove iPhone Case
Many times, a jammed or stuck volume button is being caused by a poorly designed iPhone case.
In these instances, the cell phone case is too snug and is constantly applying pressure on the volume buttons. Over time this causes the buttons to become jammed and can even lead to your iPhone volume buttons not working at all.
An easy way to test this, is to remove your iPhone from its case and allow it to rest untouched over night.
By doing so, you allow the small springs connected to the volume buttons to gradually decompress.
If you discover in the morning that the buttons have loosened up and now work, your case is causing the issue and you should purchase a new one.
Should the volume buttons remains stuck, you can also try repeatedly pressing up and down on the edges of the buttons.
This repetitive motion on the edges can often dislodge the volume key and push it up.
Clean Volume Buttons
Any openings on the outside of your iPhone can accumulate debris and cause frustrating hardware issues. The best way to avoid build-up related issues is to clean your iPhone microphone, speakers, side button, volume buttons, and headphone port regularly.
While it is difficult to see, the volume buttons in particular on the side of your device have tiny slits where dust and dirt can build up over time.
Some iPhone users have reported that blowing air directly into the volume keys solved their issue.
I know, I know. This may sound far too obvious, but you would be amazed how many iPhone users indicated that this simple fix solved the problem for them.
Try manually blowing into the keys yourself, or using a can of compressed air. You can also try using the fine bristles of a toothbrush to more thoroughly clean the area.
Disable ‘Change With Buttons’
If your ringer volume is specifically causing you issues, try adjusting your ringer and alert audio settings.
Many users discover their device is not ringing and they are missing calls because they unknowingly turned down their device volume by accident. By disabling the ‘Change with Buttons’ setting, your ringer and alert notification volumes can be set independently from your iPhone volume buttons.
Go ahead and navigate to Settings > Sounds & Haptics and under the Ringer and Alerts section, disable Change with Buttons.
Be sure to also adjust the volume slider to the middle or higher depending on your personal preference.
Disable ‘Reduce Loud Sounds’
A relatively new iPhone feature called Reduce Loud Sounds may also be the reason your iPhone volume goes down automatically. This is particularly true if you notice the issue while using bluetooth connected headphones.
When enabled, the Reduce Loud Sounds setting will analyze your headphones audio and automatically lower the volume if a sound breaches a specific level. What’s great about this feature is you can control the maximum volume threshold.
Go to Settings > Sounds & Haptics and under the Headphone Audio section select Headphone Safety.
The range goes as low as 75 decibels (“as loud as a vacuum cleaner”), and as high as 100 decibels (“as loud as an ambulance siren”).
In most cases this is a great feature that can truly protect your hearing over the long run. But in some cases, it may be overreacting. If you do choose to disable this setting, I recommend you monitor your iPhone closely and if the problem does not go away, re-enable it.
Notably, if the Reduce Loud Sounds setting is grey out and not available for you there are two possible reasons:
- The most likely reason is this feature is disabled in your region due to regional audio laws.
- A less likely reason is you accidently have a restriction enabled preventing you from accessing the feature. To see if this is the case, go to Settings > Screen Time > Content & Privacy Restrictions > Reduce Loud Sounds and make sure it is set to Allow.
Disable In-App Sound
Some applications, like Facebook in particular, have their own in-app audio settings. Many users have discovered that once they disabled these settings at the app level, their issue was fixed.
To test if this is the case select Facebook > Menu > Settings & Privacy > Settings > Sounds and disable In-App Sound using the toggle button.
If you suspect a different app is the culprit, you’ll investigate how to disable the in-app audio. Additionally, if you started to notice your volume randomly decreasing immediately following a new app download, try uninstalling and reinstalling the app.
DFU Restore iPhone
If none of these fixes have been successful, it is likely there is a hardware issue with your volume buttons. As a final troubleshooting step, attempt to DFU restore your iPhone.
DFU restore erases everything on your iPhone. Make sure to fully backup your iPhone before you begin!
iPhone users are commonly under the impression that if they are having difficulties with their device, they can bring it into the local Apple store and they will get a replacement. In reality, the Apple technician will almost always try to DFU restore as a final measure.
So if truly nothing else is working, my feeling has always been you might as well try this at home first before making a trip to the Apple store.
To perform a DFU restore, follow each of the steps in the video below carefully.
If your iPhone keeps turning the volume down, don’t worry! As it turns out this is a fairly common issue with a number of proven solutions.
iPhone Volume Keeps Going Down – Top 7 Fixes
- Restart iPhone
- Remove iPhone case
- Clean volume buttons
- Disable ‘Change with Buttons’
- Disable ‘Reduce Loud Sounds’
- Disable in-app sound
- DFU restore iPhone
If you’ve tried all of these fixes, and yet you are still encountering the problem, you can try contacting Apple Support online or at 1-800-275-2273.
You can also use your iPhone’s serial number to review your Apple warranty status and eligibility to purchase additional AppleCare coverage.
Were you able to fix this issue? If so, or if you fixed the issue some other way, let me know in the comments section below!
Chelsea Ashbrook is a Senior Manager of Corporate Digital Experience at Genentech. Chelsea received her B.A. from the University of Connecticut and has spent the last 10 years working in the technology field.
Her professional experience spans information technology services, web content management, and platform development.
For the past decade, long before the work from home revolution truly began, Chelsea has been working in the technology field remotely.
This blog is her outlet to share her findings with you.