Teams status stuck on away

Teams Status Stuck On Away (9 Proven FIXES!)

The Microsoft Teams platform can be extremely useful in supporting the work from home environment. Having said that, MS Teams is not without its fair share of issues. One such issue I have encountered on numerous occasions is my Teams status being stuck on away.

Teams Status Stuck On Away

If you encounter the Teams status stuck on away issue, try resetting the status, manually changing the status state, and starting a meeting with yourself. Next, quit and reopen Teams. If the issue persists, clear cache, restart your computer, and check for software updates. Lastly, uninstall and reinstall the application.

That’s it! Your Microsoft Teams status should now be accurately reflected.

Read on for a detailed breakdown of each of these troubleshooting steps.

I highly recommend you follow these steps in the exact order detailed below. We will start with the quick and low effort troubleshooting steps, followed by the slightly more time consuming and involved fixes.

Step 1: Reset Teams Status

The very first troubleshooting step to try is simply resetting your Teams status.

By clicking ‘reset status’, any manually set status state should be automatically overridden, and your current Teams activity should be reflected.

To reset your Teams status, first click your profile picture in the top right hand corner. Then, click Set status message and select Reset status from the drop down menu.

How to reset Teams status

Step 2: Manually Change Your Presence Status State

Once you have reset your Teams status, try to manually change your presence status state.

There are two ways to manually change your presence status in Teams.

The first way, is to use the command bar located in the Search field to change your status. To use this method first type forward slash (“/”) followed by your desired status. Then press Enter.

For example “/available” followed by Enter will set your presence state to available.

Command field in Teams

The second way, is to select your profile near the top right corner of the Teams window. Next, click on your current status and choose your desired status from the drop down menu.

Change status in Teams

As you can see, this second approach also offers you greater functionality. Within the profile drop down menu you can manually set the duration of your presence status.

Set Teams status duration

Once you have clicked Duration, select your desired Status from the drop down menu. Indicate how long you would like that status to appear by selecting an option from the Reset status after drop down menu.

Manually change status duration in Teams

In the above example your status will now be set to Busy for the next 2 hours regardless of your activity!

Depending on your company settings, some status options, including the ability to keep your Teams status active and showing as Available, may not be an option within Duration.

Step 3: Start A Teams Meeting With Yourself

Another option that will give you greater control over your status is to enter a Teams meeting with yourself.

Once the meeting starts, you can change the default state of In a meeting to any state you desire.

How To Start A Teams Meeting With Yourself

  1. First, select the Calendar view from the navigation bar on the left hand side.
  2. Then, click Meet now and Start meeting in the top right hand corner. Finally, manually change your status as previously described to your desired state.

The benefit of this approach is your selected status state will remain active so long as you remain on the call. This is true irregardless of mouse or keyboard use during this time.

Step 4: Quit And Reopen Teams

When an application is closed completely, it needs to re-launch and reload all of its resources the next time you open the application.

This simple act can fix a variety of application bugs.

Therefore, when you discover Teams reset status not working, one of the best things you can do is simply quit and then reopen Teams.

To fully quit Teams, locate the Teams icon in the application tray in the bottom right corner of your screen. Right click on the icon and click Quit.

Quit and reopen MS Teams application

Now go ahead and re-launch the application and determine if your status is now correctly reflected.

Step 5: Hard Reset Teams

Notably, if you are having any difficulty fully quitting Teams, try hard resetting the application.

To do so, open the Task Manager by pressing CTRL, ALT, DEL.

Windows Task Manager

Right click on Microsoft Teams and click End task to fully close all MS Team windows.

Step 6: Clear Teams Cache

Should you encounter this status issue after quitting the application and logging back in, try clearing the cache next.

Clearing the MS Teams cache memory is a great way to address a variety of issues within the Teams application.

How To Clear Cache In Teams

  1. First, close out of Microsoft Teams and Quit the Teams application from the icon tray as previously described.
  2. Then, use the file explorer to enter and search for the following file path: %appdata%\Microsoft.
  3. Next, Delete the entire folder named “Teams”.
  4. Now open the Microsoft Teams Desktop app and sign-in.

Clearing cache and reopening MS Teams will solve this problem for the vast majority of users.

Step 7: Restart Your Computer

Some folks’ Teams status won’t update even after fully closing out of MS Teams, restarting the application, and clearing the cache.

In these instances, I recommend you also try restarting your computer before attempting any additional fixes.

Rebooting your PC flushes the RAM and clears up temporary files and processes which can sometimes do the trick.

Step 8: Check For Microsoft Teams Update

Microsoft Teams frequently pushes out software updates to enhance application capabilities, performance, security and reliability. Many of these updates can also help prevent Teams from running slowly!

For this reason, it is important to stay up-to-date with the latest Teams version.

In most cases, Teams should update automatically.

However, by clicking ‘Check for updates’, you force Microsoft Teams to identify the latest updates and push those updates directly into the app.

You can check for available updates by first selecting the Settings and more ellipses symbol (…) in the top, right hand corner of your Teams window and then clicking Check for updates.

How to check for software updates in Teams

Do not skip this step of checking for updates!

Many users find that once they clear the Teams cache, certain features revert back to older software versions.

Step 9: Uninstall And Reinstall Teams

So, you’ve completed all of the steps above and yet you’re still encountering the error?

If this is the case, it is time to uninstall and reinstall your Microsoft Teams desktop application.

It is important to note, that in order to fully uninstall Teams, you must uninstall BOTH the application AND the installer. Therefore, it is important to follow each of the steps below in order.

How To Uninstall Microsoft Teams

  1. First, close out of Microsoft Teams and Quit the Teams application from the icon tray.
  2. Then, click on the Start button and select Settings and Apps.
  3. Next, click Apps & features, search for ‘Teams’, click on Microsoft Teams, then select Uninstall.
  4. Now, select Uninstall again in the window that appears, followed by YES to proceed with uninstalling.
  5. Lastly, select Teams Machine-Wide Installer and click Uninstall. Then follow the same process described in step 5.

With MS Teams now fully uninstalled from your PC, you are ready to head over to the official Microsoft Teams download page and reinstall the application!

Conclusion

Being unable to reset your Teams status and getting stuck appearing as ‘away’ can be extremely annoying. Fortunately, there are a number of proven troubleshooting steps.

Teams Status Stuck On Away – 9 Troubleshooting Steps

  1. Reset Teams status
  2. Manually change presence status state
  3. Start a meeting with yourself
  4. Quit and reopen Teams
  5. Hard reset Teams
  6. Clear Teams cache
  7. Restart computer
  8. Check for Teams update
  9. Uninstall and reinstall Teams

Unfortunately these steps won’t solve this issue for everyone. If still, you discover your Teams reset status not working, you can try contacting Microsoft Support for additional troubleshooting ideas.

If this post helped fix the issue, or if you solved this issue some other way, be sure to leave a comment below so that we can include it!

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