Verizon router red globe

Verizon Router Red Globe (ALL 13 Fixes!)

Just when you thought you had your Verizon Fios internet up and running, you discover the globe is red on your Fios Quantum Gateway. Despite all of your efforts, you are unable to connect to the internet. We’ve all been there – it’s beyond frustrating! Here’s how to fix it.

Verizon Router Red Globe

The Verizon router red globe has three possible meanings: slow blinking red indicates a malfunction, solid red means unable to connect to the internet, and fast blinking red indicates the Gateway is overheating. To fix it, power cycle the router and make sure it is upright and ventilated.

Depending on the specific red globe signal you are encountering, power cycling the Gateway and ensuring the device is upright and clear of obstructions will solve the problem for most users.

A solid white light indicates normal operation, and that the Gateway is powered on and connected to the Verizon Fios network. That’s the goal.

  1. Slow Blinking White – Gateway is starting
  2. Solid White – Gateway is powered on and connected to the
    Internet
  3. Slow Blinking Red – Gateway has malfunctioned
  4. Solid Red – Unable to connect to the Internet
  5. Fast Blinking Red – Gateway is overheating
Verizon Router Lights Meaning

Something to keep in mind is that it can often take up to 5 minutes for the Gateway to connect to the internet.

Make sure you give it sufficient time to do its thing before troubleshooting!

If these initial quick fixes don’t get your Verizon Fios internet connected, read on for additional proven troubleshooting steps you can try.

Troubleshooting Steps – Slow Blinking Or Solid Red Globe

There can be countless reasons why your router is malfunctioning and not connecting to the internet, however there a number of leading causes to consider:

  1. Network is not syncing
  2. Previous router not DHCP released
  3. Local internet outage
  4. Incorrect cable connections
  5. Damaged or loose cables
  6. Poor router placement
  7. Too many active devices
  8. Corrupt router settings
  9. Issues with your Verizon account
  10. Faulty equipment

Let’s run through the corresponding troubleshooting steps for each of these root causes.

I strongly recommend you follow these steps in order. We will start with the most common fixes and work our way to the increasingly less common troubleshooting solutions.

Step 1: Restart The Network

Often times, a network syncing issue is the culprit. To test this, you’ll need to restart the entire network.

To reset the Verizon Fios network, you can either power cycle the Gateway or perform a soft reboot. Based on Fios customer feedback, I recommend first attempting to power cycle the device. If that doesn’t work, perform a soft reboot.

To power cycle the router, while the device is on, unplug the power cable from the adapter or the wall and wait 2 minutes.

During this 2 minute waiting period, also power cycle your network device (i.e your computer, tablet, etc). Finally, plug the power cable back into the Fios Router. After 5 minutes, recheck the Router status light and try to access the internet.

If power cycling your router does not resolve your Verizon internet issues, try soft rebooting the Gateway.

To perform a soft reboot, simply press and hold the WPS button for at least 10 seconds.

WPS router soft reboot

Once again, allow the device 5 minutes to boot back up and then try to access the internet.

Step 2: Perform DHCP Release

Many Fios customers report encountering connectivity issues specifically when they are replacing an existing router for a new one.

If you are replacing an existing router with a new one, you must first perform a DHCP release on the old router, prior to installing the new router.

Attempting to just unplug your old router and then install your new one, without performing a DHCP release, will NOT work.

This particular issue is so common mainly because the Verizon router installation kits do not contain DHCP release instructions.

How to DHCP release your existing router:

  1. First, type “192.168.1.1” into the web browser. This will bring you to a Verizon page that enables you to login to your existing router. If your existing internet is still working you can use your computer, otherwise go ahead and use your cellphone data plan to conduct the search.
  2. Next, type “admin” into the username field. Notably this is the same username for all Fios customers.
  3. Your password, on the other hand, is unique and is your router’s serial number. This number can be found on a sticker on the side of your existing router. You can typically locate it just underneath the bar code. It is important to note that the serial number does not always say “serial number” next to it, which can be confusing.
  4. Once you are logged in, click the My Network icon from the menu bar at the top of the page.
    Verizon router red globe - DHCP release
  5. Then, click on Network Connections on the left hand side.
  6. Now, under Network Connections select either Broadband Connection (Ethernet) or Broadband Connection (Coax) depending on which cable you are using for your existing router.
  7. On the selected Broadband Connection Properties window click Settings and under the Status drop down menu select Release.
  8. Lastly, unplug the existing router IMMEDIATELY after releasing the DHCP. This step is critical. Your existing router will automatically attempt to reconnect to the DHCP. If you do not immediately unplug it, you could end up back where you started.

Nice work! You have just released the DHCP.

You are now ready to follow the standard Verizon installation instructions for your new router from here on out.

Countless Verizon Fios users have indicated that this is the fix that worked for them.

Step 3: Check If There Is A Fios Service Outage In The Area

Your router can also become disconnected from the internet as a result of a local internet outage.

If you are seeing the Fios quantum Gateway red light, use your cellphone to visit Down Detector and see if there are any Verizon Fios service outages near you.

Down Detector Verizon outage report

You can also search “Verizon Fios outage” and your city on Google or Twitter to see if there are any internet outages in your area.

If there is a local outage, continue to monitor the situation and wait until Verizon has fixed the issue.

In the meantime, if your cellular data plan allows, consider using your cellphone as a WiFi hotspot.

Step 4: Confirm Correct Cable Connections

An incorrect router cable connection can cause all sorts of issues.

Therefore, it is critical to make sure that you are using the correct cables and that the cables are connected to the correct ports.

To properly connect your Verizon Fios router, follow these three steps:

  1. First, locate your high-speed Internet (WAN) outlet, the wall jack previously installed by Verizon. Note the type of jack may be either Ethernet or coaxial.
  2. Next, connect your Gateway to the Internet (WAN). If you are connecting the WAN using Ethernet, use the supplied white Ethernet cable and plug one end into the white Ethernet WAN port on the back of your Gateway. Plug the other end of the cable into the Ethernet wall jack. If connecting the WAN using coaxial cable, locate a coaxial cable and connect one end to the coax port on the back of your Gateway. Connect the other end of the coaxial cable to a coax wall jack.
  3. Finally, plug one end of the power cable into a working wall outlet and the other end into the power port in the back of the router.

If you require additional router setup guidance, the Fios Quantum Gateway User Guide is a great resource.

Wait for a solid white router light, indicating the router is successfully connected to the Fios network.

Step 5: Check For Damaged Or Loose Cables

Correctly connecting the power and the Ethernet or coax cables is useless if they are damaged or not firmly connected. Many users have indicated that damaged or loose cables were ultimately causing their issues.

First, carefully inspect the power and Ethernet or coax cables for any visible damage.

Look at the heads on either end of the cables. Do you notice any visible chips or cracks in the plastic? If you are using a coax cable, is the pin connector bent or damaged in any way?

Be sure to also straighten out any bends, kinks or indents on any of the cables.

Next, confirm that the connection on both ends of all the cables are secure.

Router cable connections

What may seem like an insignificant break in connection can be responsible for your struggling internet. Push all cable ends in firmly.

If you are using an Ethernet cable, push until you hear a click. If you are using a coax cable, be sure to tighten until it feels snug.

You should also consider replacing any old Ethernet or coax cables with new ones.

Step 6: Relocate The Router

The location of your router can have a significant impact on your internet connection.

For ideal placement, relocate the router to a central, high-up location away from other devices.

Because the Verizon Fios router sends signals in every direction, placing it low to the ground or tight against a wall can interfere with the signal. This results in decreased coverage!

Optimize your router location

Router Location Recommendations:

  • Place the router in a central, open area
  • Make sure the router raised up off the ground
  • Try to avoid enclosed areas like cabinets or wall corners
  • Move other devices as far away from the router as possible
  • Do not place the router behind a TV

For best performance, the router is designed to stand in a vertical, upright position.

Verizon specifically does not recommend wall mounting the Fios Quantum Gateway.

By optimizing the router’s location in your home, you dramatically improve your internet connection.

Step 7: Limit The Number Of Network Users

Bandwidth overload is another potential cause to consider.

If there are too many many devices on your network, your internet can become overloaded.

Too many laptops

This can be due to an unwanted neighbor freeloading on your WiFi, or your spouse hogging up all the bandwidth by watching too many high definition movies.

To see how much bandwidth each device is using on your network, you’ll need to sign into your Fios router.

The process for logging into your Verizon router is the same regardless of which model you are using.

Simply open up a browser and go to 192.168.1.1 and then login. As mentioned, your username is always “admin” and your password is the router serial number.

Did you identify the guilty party? Or, perhaps you’ve identified an unknown device on your network? Manually remove them!

Step 8: Factory Reset The Router

Another fix you can try is performing a factory reset.

Unlike a soft reboot, a factory reset will fully restore your router to “new”. You will lose all of your custom settings, including your username and password, in the process.

Keep this in mind before proceeding.

To factory reset the router, use a paperclip to press and hold the reset button down for at least 3 seconds, and then release.

Router pinhole reset button

Now wait approximately 5 minutes for the router to make a connection to the network.

Step 9: Check Your Verizon Account Status

A number of users have indicated that issues with their Verizon account were to blame.

You can check your current status by logging into your Verizon account.

Verizon account sign in

Invalid payment methods or errors with your home address and other personal profile settings can result in inactive service.

Confirm your account is up to date and active!

Step 10: Get A New Fios Router

So, you’ve tried each of these troubleshooting steps and still the Verizon router red globe hasn’t gone away?

It is possible that there is a router hardware issue preventing you from connecting to the internet.

As a final measure, you may need to consider heading to the nearest Verizon Fios stores and getting a new Fios router device.

Troubleshooting StepsFast Blinking Red Globe

As previously mentioned, a fast blinking red globe tells you that your Gateway is overheating. Notably, an overheating router is not very common given that routers are low power devices with low processing power.

Because they don’t really generate a lot of heat in the first place, there are just a handful of root causes to consider here:

  1. Poor router ventilation
  2. Too many connected devices
  3. Faulty hardware

Let’s dive into each of the corresponding fixes you can try.

Step 1: Improve Router Ventilation

The number one reason that routers overheat is because they are placed in congested space with little to no airflow.

As described in step 6 above, make sure your Gateway is in the upright position and in a central, open area raised up off the ground.

You also need to be sure that there are no clogged air vents on the router.

Your device cools itself down passively by allowing hot air on the inside to flow to the outside through these vents. If these vents are clogged by dust or by an obstruction, the hot air will get trapped inside the unit.

Hence why your Gateway is now overheating.

One of the best ways to dislodge any vent blockage is with a can of compressed air.

Step 2: Reduce The Number Of Router Connections

Another common cause of overheating is having too many devices connected to the router at the same time.

Too many connected devices can lead to overloading the router’s processor and memory chips, resulting in a lot of heat being produced.

If you have numerous devices connected to your Gateway, especially if they are physically connected via Ethernet cable, try disconnecting some of them.

Step 3: Replace The PSU And/Or Router

Lastly, it is possible that old or faulty hardware is causing your router to overheat.

The two main culprits to consider are the power supply unit (PSU) and the router’s motherboard.

Old or damaged PSUs cans sometimes supply too much voltage to your router, leading to heat problems.

Power supply unit (PSU)

On the other hand, the router’s motherboard could have an issue resulting in the chips giving off more heat than normal.

Unless you are fairly technical and plan on opening these devices up, the simplest fix here is to swap out your PSU and/or router for a new one.

Conclusion

A Verizon router red globe has three possible meanings: slow flashing red indicates a malfunction, solid red means unable to connect to the internet, and fast flashing red means the Gateway is overheating

To fix it, follow these proven troubleshooting steps in order:

Troubleshooting StepsSlow Blinking Or Solid Red Globe

  1. Power cycle the Gateway or perform a soft reboot
  2. Perform a DHCP release on the existing router
  3. Check for local internet outages
  4. Confirm cable connections are correct
  5. Check for damaged or loose cables
  6. Change the location of your router
  7. Limit the number active devices
  8. Perform a router factory reset
  9. Ensure your Verizon account is active
  10. Get a new Verizon Gateway/router

Troubleshooting StepsFast Blinking Red Globe

  1. Improve the router ventilation
  2. Reduce the number of router connections
  3. Replace the PSU and/or router

Unfortunately, these fixes won’t fix the issue for everyone.

If you are still having connectivity problems despite attempting each of these troubleshooting steps, you can call Verizon support at 1 (800) 837-4966. You can also try using the interactive Verizon Device Troubleshooting Assistant.

If this post helped you connect to the internet, or if you solved your issue some other way, be sure to leave me a comment below so that we can include it!

Related Reading: Verizon router yellow light

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