Xfinity Router Blinking Orange

Xfinity Router Blinking Orange (10 Proven Fixes!)

Just when you thought you had your Xfinity internet up and running, you find your Xfinity Gateway blinking orange. Despite your efforts, you can’t get connected to the internet. I know, beyond frustrating! Here’s how to fix it.

Xfinity Router Blinking Orange

The Xfinity router blinking orange signifies an upstream communication attempt from the xFi Gateway 2-in-1 modem and router to Comcast. If the Gateway continues blinking orange for more than 15 minutes, unplug the power cable, wait one minute, and plug the power cable back in to manually restart the device.

Notably, an orange vs green blinking Xfinity Gateway light specifies which direction the Comcast communication message is flowing.

  • As mentioned, a blinking orange light signifies an upstream communication attempt from your Gateway to Comcast.
  • On the other hand, a blinking green light signifies a downstream communication attempt from Comcast to your Gateway.

In both cases, your xFi Gateway is attempting to connect to Xfinity systems. A solid white light signifies that the communication was successful, and the device is now connected to the internet.

Let’s review 10 proven troubleshooting steps you can try to get your Comcast internet connected as soon as possible.

Step 1: Wait 15 Minutes

At the time of initial install, a flashing orange light is normal!

This means the device is trying to get connected to Xfinity systems, a process than can take up to 15 minutes.

Sit back and relax. You must give your equipment enough time to establish a connection.

You may even notice the “Xfinity router flashing orange no internet” signal during a routine firmware update. This is also normal!

In fact, a key advantage of renting an xFi Gateway is that Xfinity regularly updates their firmware automatically. This means you don’t need to constantly check for new updates. 

While Comcast tries to have their automatic firmware updates happen during off-peak hours, updates can occur at any time.

If after 15 minutes, the orange light remains and you cannot connect to the internet, initiate the restart procedure.

Step 2: Restart xFi Gateway

In most cases, restarting your Gateway will stop the Xfinity router flashing orange.

While there are a few different ways to go about restarting the Gateway, the easiest method is to perform a manual restart.

To perform a manual restart, while the Gateway is on, first unplug the power cable and wait one minute. Then, plug the power cable back in. 

After about 15 minutes you should observe a solid white light indicating the Gateway is on and operational.

Alternatively, you can also go through the official Xfinity Gateway website to restart your device.

Restart Xfinity Gateway online

Both of these restarting methods achieve the same result and both methods will not cause you to lose any of your home network settings.

Having said that, one benefit of going through the Xfinity website is they will help you schedule an appointment with a technician if an issue is identified.

Step 3: Check For Outages

There are two kinds of local internet outages – planned and unplanned.

It is possible that your Gateway device is not connecting due to planned Xfinity maintenance.

To see if this is the case, use your cellphone to open the Xfinity Status Center Outage Map and see if there is any planned or ongoing system maintenance work.

Within the Xfinity Status Center, you will receive an outage notification at the top of the window.

As you can see from my Status Center update, I am currently connected to the internet and there are no outages detected.

Check Xfinity Status Center for outages

There are also plenty of different types of local internet outages that are unplanned.

Often times, unplanned outages will be captured in your Xfinity Status Center. However, you can also perform a simple search including “Xfinity outage” and your city on Twitter or Google for a more thorough review.

Twitter Xfinity outage alert

If there is a local outage, continue to monitor the situation and wait until Xfinity has fixed the issue.

Until the outage is resolved, you can connect to the nearest Xfinity hotspot by entering your ZIP code into the Xfinity WiFi hotspot map.

You can also consider using your cell phone as a hotspot, assuming your data plan is set up for this.

Step 4: Change Gateway Location

Your Gateway is constantly sending signals in every direction.

Because of this, the physical location of your xFi Gateway matters!

Is your Xfinity Gateway tucked away in a cabinet, placed behind a TV or placed on the ground in the corner of a room?

In all three of these scenarios, there are numerous obstructions that will negatively affect the Gateway’s internet coverage!

Optimizing Xfinity Gateway location

Recommendations to optimize your Gateway coverage and signal strength:

  • Locate the Gateway in a central area of your home
  • Make sure the device is in an open space, free of any obstructions
  • Elevate the Gateway up off of the floor
  • Ensure the device is always in an upright position

Step 5: Limit Gateway Users

Bandwidth overload could also be the reason for your Xfinity gateway blinking orange.

If there are too many devices on your network, your internet can become overloaded.

This can be due to an unwanted neighbor freeloading on your WiFi, or your brother hogging up all the bandwidth by watching too many high definition movies.

  1. First, sign into Your Xfinity Account or the My Account app, select the the Services tab and under the Internet section, click Manage Internet.
  2. Next, scroll down to Xfinity WiFi Hotspot Connected Devices and click Manage Devices.

Once you are in Manage Devices, you will be able to view each of the devices connected to your internet.

Currently (Jan 2022), the xFi Gateway is not capable of displaying bandwidth usage per device.

Instead, you’ll need to investigate to figure out who is streaming videos and hogging all the bandwidth in your home.

Once you have identified the guilty party or if there is an unknown device identified, you can manually remove them from the Manage Devices page.

Step 6: Inspect Coax Cable

It is not uncommon for the coax cable to be directly responsible for your internet connectivity issues.

First, examine the the entire coax cable and the pin connector to make sure there are no visible defects.

Straighten out any bends or kinks in the cable as this has been known to cause connectivity issues.

Next, ensure that the connection between the coax cable and the back of the Gateway is tightly secured.

Router Coax Cable

Push the cable in firmly and tighten the caox bolt until you feel resistance.

Step 7: Change Wall Outlets

At this stage, if these steps have not stopped your Xfinity router flashing orange, try using a different coax cable wall outlet.

Most homes have multiple coax cable wall outlets and oftentimes not all of the wall outlets are “live”.

It is not uncommon to accidently connect to a dead coax cable wall outlet, especially if you have just recently moved into a new space.

If your home has multiple coax wall outlets, try connecting your Xfinity Gateway to each of the outlets to see if the issue is fixed.

Step 8: Confirm Account Status

Issues with your Comcast account may also be to blame.

Log into your Xfinity account to make sure it is active and confirm there are no pending issues.

Xfinity account sign In

Is the correct payment information listed? How about the correct address and overall profile information?

Confirm your account is up to date and active.

Step 9: Perform Factory Reset

Unlike restarting, a factory reset will fully restore your Xfinity Gateway to “new”. In the process, any and all custom settings including your username and password will be lost.

This is why I typically like to hold off on this troubleshooting step until the end.

Ultimately, this means that you will need to use the information located on the bottom of the device to login into your system and you will need to reestablish your password and SSID.

Keep this in mind before proceeding.

Factory Reset – xFi Gateway 3rd Generation

If you have the newer xFi Gateway 3rd Generation (white or gray color), than you will need to use the WPS push button to factory reset the device.

The WPS push button is located on the back of the Gateway – it is the only button on the device.

xFi Gateway WPS push button

Press and hold the button for 60 seconds.

A common mistake is not holding the button long enough. For this reason, I recommend using your cellphone to time the process.

Factory Reset – xFi Advanced Gateway or xFi Wireless Gateway

If you happen to have the older xFi Advanced Gateway or the xFi Wireless Gateway (black color), than you will need to use the pinhole reset button to factory reset the device.

xFi Gateway pinhole reset button

Hold down the Reset button for 30 seconds using a paperclip and then release.

Once the Gateway has fully rebooted, the issue should be fixed.

Remember it can take up to 15 minutes to connect to Xfinity systems! Give the Gateway enough time to do its thing.

Once the device is back up and running, the Xfinity router flashing orange no internet error should be fixed.

Step 10: Swap Out Gateway

So, you’ve tried each of these troubleshooting steps without any luck?

It is possible that there is an xFi Gateway hardware issue preventing you from connecting to the internet.

As a final measure, consider heading to the nearest “Xfinity by Comcast” store and getting a new xFi Gateway device.

Conclusion

The Xfinity router blinking orange signifies an upstream communication attempt from the xFi Gateway 2-in-1 modem and router to Comcast. If the Gateway continues blinking orange for more than 15 minutes, unplug the power cable, wait one minute, and plug the power cable back in to manually restart the device.

If waiting a full 15 minutes AND performing an xFi Gateway restart does not solve the problem, try these additional troubleshooting steps in order:

  1. Check for outages
  2. Change Gateway location
  3. Limit Gateway users
  4. Inspect coax cable
  5. Change wall outlets
  6. Confirm account status
  7. Perform factory reset
  8. Swap out Gateway

Unfortunately, these fixes won’t prevent the error for everyone.

If you are still having issues despite attempting each of these troubleshooting steps, you can contact Xfinity customer support.

If this post helped you connect to the internet, or if you solved your issue some other way, be sure to leave me a comment below so that we can include it!

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