You’re pressed for time and trying to get out the door. Infuriatingly, right when you attempt to print your important documents, you encounter the HP Printer filter failed error. I know, I know – beyond frustrating. Here’s how to fix it.
What Does ‘Filter Failed’ Mean On My HP Printer?
Ultimately, there are 2 leading causes of the ‘filter failed’ error:
- The driver is either outdated or corrupt
- The sharing option is not enabled
It is also worth noting that Mac computer users report the error more frequently.
The issue tends to arise immediately following an upgrade from an older macOS or Windows version to a newer version.
For MOST users, this error means that your installed HP Printer driver is outdated or corrupt.
For some users, this error may persist following re-installation of the printer driver due to not properly enabling sharing options.
HP Printer Filter Failed
To fix the HP Printer filter failed error, first reset the printing system and delete leftover printer files. Then, reinstall the latest available HP Printer driver. Lastly, enable the sharing option to connect additional in-network computers. Go ahead and try to print. It should be fixed!
Read on for further step-by-step instructions and troubleshooting steps to get your printer up and running again.
Remove, Reinstall and Update The Printer Driver
Step #1: Reset The Printing System
Performing a printing system reset can be very useful for troubleshooting all kinds of printing issues.
Namely, it can specifically resolve incomplete printer driver installations and fix any communications issues between the printer and the computer.
IMPORTANT NOTICE: A printing system reset will remove all printers and scanners from the list. This means you will need to add each of them back once you are finished. So, go ahead and copy down each of the model names prior to advancing for later reference.
To reset the printing system, complete the following steps:
- First, click the Apple menu icon and select System Preferences. Then, select Print and Fax or Printers & Scanner / Print and Scan.
- Next, in the blank space within the Printers list, right click and select Reset printing system from the drop down menu.
- When the confirmation window pops up, select Reset.
- Finally, afterthe printing system is fully reset and no printer devices are showing in the Printers list, restart your computer.
Step #2: Delete Leftover HP Printer Files
Often times, leftover printer files can cause unexpected issues when you go to reinstall the driver. For this reason, we’ll need to delete them.
To delete all leftover HP files, complete the following steps:
- First, navigate to Finder and search for Printers. Delete all HP related folders located here.
- Then, in the same Printers folder select PPDs, then Contents and Resources. Once again, search for your printer name and delete all related HP files.
- Next, use the Finder to search for the Cache folder. You guessed it! Delete all folders with “HP” in the folder name.
- Lastly, you need to locate your Trash icon on your desktop and permanently delete all of the files and folders you just deleted.
Step #3: Reinstall The HP Printer Driver
To reinstall the latest driver, perform the following steps:
- First, turn on and connect your HP Printer to your PC
- Then, go to the HP official website and enter your printer product name.
- Next, choose your desired software from the available drop-down list.
- Lastly, accept the terms and conditions and follow the step-by-step process in the window pop-up to install and register your printer.
That’s it! Go ahead and try to print something.
Enable HP Printer Sharing Option
So, you reinstalled the latest driver but you are still receiving the filter failed error and/or experiencing WiFi connectivity issues with other computers in your home or network?
The error most likely persists because you have not enabled the printer sharing option.
By enabling the sharing option, you allow additional computers in your network and your printer to connect.
Enable HP Printer Sharing On Mac
- First, click the Apple menu and select System Preferences and then Sharing.
- In Sharing, select the Printer Sharing checkbox.
- Within the Printers section, select the printer you wish to share.
Notably, this will share your printer with every user on your network. What if you only want specific users to have access to your device?
Not a problem. Select the Add button underneath the Users list and add the specific users you desire.
Enable HP Printer Sharing On Windows 10
- First, select the Start button and select Settings, then Devices and click Printers & scanners.
- In the Printers & scanners section, select the HP Printer you wish to share and click Manage.
- Next, select Printer Properties and click the Sharing tab.
- Finally, on the Sharing tab, select Share this printer.
Following the completion of the above steps, restart all associated computers and unplug and restart your printer.
Now try to print from each of your in-network computers.
Encountering the filter failed error when you are in a rush in print is frustrating. Don’t worry – this is a common problem. Here’s how to fix it.
To fix the HP Printer filter failed error, first reset the printing system and delete leftover files. Then, reinstall the latest available HP Printer driver. Lastly, enable the sharing option to connect additional in-network computers. Go ahead and try to print. It should be fixed!
Unfortunately, updating the printer driver may not solve the issue for everyone. If this is the case, you can verify your HP Printer warranty plan.
Additionally, if you are still having issues despite attempting each of these troubleshooting steps, you can contact HP customer support by using your printer model number.
I hope your found these HP Printer troubleshooting steps helpful! If this post helped you fix the error or if you solved your issue some other way, be sure to leave me a comment below so that we can include it!
Chelsea Ashbrook is a Senior Manager of Corporate Digital Experience at Genentech. Chelsea received her B.A. from the University of Connecticut and has spent the last 10 years working in the technology field.
Her professional experience spans information technology services, web content management, and platform development.
For the past decade, long before the work from home revolution truly began, Chelsea has been working in the technology field remotely.
This blog is her outlet to share her findings with you.